This position involves the technical, organizational, and personnel leadership of the Service Team and serves as the central interface between customers, technical departments, and management. The Team Lead is responsible for resource and deployment planning, quotation preparation, quality assurance, and the continuous development of service processes. With strong technical understanding, organizational skills, and clear communication, you ensure that service orders are executed efficiently, customers are professionally supported, and business objectives are met.
To ensure optimal onboarding, there is the opportunity to first start within the operational Service Team to become familiar with processes, systems, and customer structures. After a defined transition period, you will take on full leadership responsibility as Team Lead.
KEY RESPONSIBILITES
- Leadership and Organization
- Lead and further develop the Service Team (technical and organizational aspects)
- Conduct employee appraisals, feedback sessions, and target agreements
- Organize and moderate team meetings, regular updates, and coordination with partners and suppliers
- Ensure quality assurance, compliance with service standards, and continuous process optimization
- Customer Service and Operational Responsibility
- Provide support in complex service cases (both technical and communicative)
- Responsible for preparing quotations and calculations within the service area
- Ensure professional communication with customers and internal interfaces
- Coordinate incoming service requests and assign them to the appropriate team members
- Review and approve service reports, performance records, and quotations
- Maintain an active presence at key customer sites to ensure quality, support the team on-site, and maintain direct customer relationships
- Coordination and Interface Management
- Work closely with the Back Office
- Act as an interface to Sales, Implementation, and R&D for the alignment of service concepts
- Monitor ongoing service orders and manage priorities
- Report relevant KPIs to the department head
- Manage and further develop the service platform, including onboarding of new customers
YOUR PROFESSIONAL REQUIREMENTS
- Completed technical education (e.g. HTL, FH)
- Several years of experience in technical service or plant engineering, ideally with leadership experience
- Strong technical understanding in control systems, networking, and automation
- Experience in quotation preparation and price negotiations
- Excellent written and spoken English
- Ideally, experience in lighting, sound, or video technology (an advantage, but not required)
YOUR PERSONAL REQUIREMENTS
- Strong organizational and communication skills
- Decisiveness, sense of responsibility, and assertiveness
- Structured, solution-oriented, and reliable working style
- Open and appreciative communication
- High service and customer orientation
- Team leadership and people management skills
- Enjoyment of organization, planning, and administrative tasks
- Willingness for high on-site presence and flexibility for occasional national and international business travel
OUR OFFER
- A responsible leadership role with room for initiative and decision-making
- Close collaboration with department management and other company divisions
- A collegial, motivated team with open communication
- Opportunities for further training and targeted development in leadership, organization, and technology
- The chance to actively shape the future direction of our Service department
- Exciting international large-scale projects in integrated media technology – museums, industry, and entertainment installations – characterized by high technical complexity, innovation, and international visibility
- The monthly gross salary is at least € 4,000.00 and will be determined together with you according to your qualifications and experience.